TERMS & PRIVACY

It is important that you read and understand our terms, privacy and cookie policy as they contain valuable information. We are more than happy to help you with any further questions you may have. Please Contact Us if you require further information.

TERMS & CONDITIONS

Terms & Conditions
Privacy Policy
Cookie Policy

www.thingease.co.za website is operated by Thingease - privately owned by sole proprietor Janna Couto, South Africa.


In these terms and conditions, “we” “us” and “our” refers to Janna Couto. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the South Africa only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.

Shopping

You can order products online via www.thingease.co.za. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

• We do not receive your payment
• There has been a pricing, discount offer or products description error
• The ordered products are out of stock or discontinued

Payment

You must pay for your order before it is delivered and you can do so by credit card. We are not vat registered.

Availability

We try to keep our site as up to date, however, we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days or offer an alternative. If we cannot dispatch an item to you within the 28 days you can request a cancellation and we will cancel the order and refund your money in full.

Order Cancellations

You cannot cancel your order if the goods that you have ordered have already been personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt or you have had a change of heart.

Please note that we do not proofread or check personalisations due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.

Delivery

We deliver to destinations within South Africa only. We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods within 5 days of ordering , however, we cannot guarantee dispatch or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date.

*Courier Tracked

Your item will be delivered via courier tracked service.

Important Note:

*Our working hours are Monday - Friday 9am - 4.00pm and all our dispatch timescales do not include weekends or public holidays. 

*Please note that all our items require production time and this is stated on individual product pages.

Returned Orders

Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

Returns

We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

Liability

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

Disclaimers

We endeavour to ensure all information on our Website is correct, however, we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of South Africa and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in South Africa and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Complaints Procedure

We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please Contact Our Support Team or call us on 082 566 7231 or email us on jc@thingease.co.za

Contacting Us

If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please Contact Us.

PRIVACY POLICY

Terms & Conditions
Privacy Policy
Cookie Policy

You can get in touch with us in any of the following ways:

Email: jc@thingease.co.za
Phone: 082 566 7231 (Monday to Friday: 9am - 4pm)
Address: 12 Woodfern Road, Maroeladal Ext 12, Gauteng, 2191 - South Africa

 

Our Promise

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will never sell, share or use your personal information other than as described here.

About This Privacy Policy

This policy sets out how we will use and share the information that you give. This policy describes your relationship with Thingease.co.za privately owned business and how we process your data.

How to Change Your Preferences

You can visit our website to contact us to change your preferences at any time. You can also call or email us using the details listed above.

Information We Collect from You

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. For example:

You place an order with us
You may ask a question about a product on our website
You may contact us about our product and services, via email, telephone or through our website

This includes:

Full name
Email address
Contact telephone number
Delivery address
Billing address
Above information is required for us to process payment and deliver your order to your chosen delivery address by us when you place an order with us online or over the telephone on a contractual basis.

Information Collected Automatically

We store some information automatically as you visit our site, such as; the IP address of your device used when visiting our website and pages for the purpose of security and information on how you use our website for market research. You can find more info regarding the information collected automatically by visiting our cookie policy page. The information provided by you will assist us to offer you the best possible experience.

We are committed to being transparent regarding the data and your privacy.

We DO NOT Collect Sensitive Data About You

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

 

Credit/Debit Card Details

We DO NOT store or hold your credit/debit card details during the order process. It is solely collected and stored by our third-party payment processor, Payfast.

How We Use Your Information

• Processing your order. For example, we need to supply address details to our delivery companies in order to deliver your order.
• We may send a text message to your telephone number about your order updates or delivery info such as tracking details.
• Offer better service and products to you. For example, we use anonymised data to offer or recommend popular products to you.
• Notify you about changes regarding our products, services, policy or terms and conditions.
• Send you updates such as; offers, new product announcements, events via our newsletter you may have opted in.
• Request feedback and review about our products and services.
• Access To Your Information.
• Without your consent, we will never sell, distribute or share any information you provide to us, unless we are required to do so by law.

We may disclose your information to any member of our group or affiliates and for delivery of your order such as Courier It. For example, without providing your delivery address and telephone number to the courier service, we will not be able deliver your order or send you tracking details.

We may also disclose your information where we need to comply with legal or regulatory obligations or to assist fraud protection and minimise credit risk.

Your Consent

By submitting your personal data on this site, you are affirming your explicit consent for such information to be used in accordance with this privacy policy.

Once you have given your consent, you can amend or withdraw your consent at any time. You can also choose to object to the processing at any time. We respect all user rights as defined in South Africa. If you have any comments or wish to complain please visit our website or contact us anytime.

Email: jc@thingease.co.za

Phone: 082 566 7231 (Monday to Friday: 9am - 5pm)

Address: 12 Woodfern Road, Maroeladal Ext 12, 2191

Consent Withdrawal

If you have opted in to receive our newsletters, which provides product updates and special offers, you have the right to withdraw consent at any time, by simply clicking the unsubscribe / opt-out link at the bottom of every email you receive from us.

Data Retention

If you have created an account, we will retain information provided indefinitely, so that you (the customer) can access information about your order history or communications with us, regarding those orders. However, we will anonymise your account details after 7 years. If you wish to close your account please contact us.

We will also retain records for the purposes of satisfying any legal, accounting or reporting requirements as governed by law and in the interest of preventing crime and fraud.

Security

Our website is protected with the latest Secure Socket Layer (SSL) and 256 Bit Geotrust encryption technology.

We have also put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. The Internet is not a 100% secure medium and we cannot guarantee the security of any data you disclose online. You accept the risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

3rd Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

If you have any queries or concerns about your data usage please contact us.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to Contact Us.

COOKIE POLICY

• Terms & Conditions
• Privacy Policy
• Cookie Policy

Like many other sites, we use cookies to keep track of your visit. A "cookie" is a tiny data text file that is placed in your browser and allows us to recognise you each time you visit this site and like any other websites to deliver you a personalised online shopping experience. To order products or use certain features on our website, your device will need to accept cookies. By visiting our website, your browser settings adjusted to allow cookies. All computers have the ability to decline cookies and this can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Cookies can't harm your device and cookies themselves do not store your personal information such as address, email, credit card details in cookies we create, but we do use information gathered from them to help improve your shopping experience when you visit our website. Cookies help us to identify and resolve some errors or to determine relevant related offers and products to show you when you're browsing our store.

To restrict, block or delete cookies from our website, you can use your browser to do this. Please note that each browser is different, so take a look at the "Manage Cookie" tab below for detailed information.

Please see "Our Cookies" tab to see which cookies, including 3rd party cookies we use on our website.